// Solution · Call centers
IT for a call center that can't stop.
Every minute an agent isn't on the line shows on the report. Network, VoIP and workstations must be sized for peak hour — not average.
// Problem
Where it usually hurts.
01
Calls drop at peak
Almost always QoS, jitter, or an undersized switch — not the telco.
02
Agent waits for the system
Slow logon, slow CRM load, slow everything. Patience has a limit.
03
No link redundancy
One ISP outage = half the shift idle. A second link pays back on the first incident.
04
Headset and PC chaos
Every agent has a different setup. When it breaks, nobody knows the baseline.
// Stack
What you get in the stack.
- 01Dual-ISP with automatic failover
- 02VoIP-optimized switch + WiFi (QoS, VLAN)
- 03Standardized workstations from an image
- 04Central inventory of devices and headsets
- 0524/7 call and workstation monitoring
- 06Field response within 2h in Belgrade
// Outcome
99.95%
voice uptime in the last 12 months
<50ms
avg ping to PBX from the office
<2h
field response in business hours
100%
agents on a single workstation image
// Next step
Ready for stable and secure IT?
The next step isn't another tool, but a clear view of your current state, priorities and risk.